Warranty & Returns
1. UNDELIVERABLE PARCELS
Occasionally parcels are returned to us as undeliverable. We will re-dispatch your order but additional charges shall be borne by you.
•Incorrect address. If the address is incorrect or outdated the parcel will typically be returned to us by the carrier or the unintended recipient. Please double-check the address carefully when placing your order.
•Incorrect address format. If our system doesn't recognize the way an address was entered the parcel may be assigned to a carrier that can't deliver to that address.
•Failed delivery attempts. Most of our carriers will make more than one attempt to deliver a parcel. If they find that they cannot successfully deliver your parcel it will be returned to us.
•Refused by recipient. A gift recipient who is not expecting a gift may refuse a parcel if he believes it is being delivered to him by mistake.
•Illegible address. In rare cases address labels may become illegible in transit. If that happens a carrier will return the parcel to us.
•Damaged in transit. If a parcel is damaged while it is on its way to you the carrier may return it without attempting delivery.
Additional shipping charges might occur if the package could not be delivered to the address you provided in your order.
2. LOST PACKAGE
You are entitled to initiate an Investigation process with us if the parcel delivery tracking details for your shipped order have not updated in 10 days.
The Investigation process may take up to 6 weeks after you initiate it, due to processing time at the post office in the country of origin. Communication between you and us is essential during the Investigation period to keep information on delivery status up to date. We will send a replacement product if package is not found or delivered within this period.
In order to obtain a refund, you must initiate an order cancellation request via our online support, provided such order cancellation request is initiated within 7 days of payment. Please do your own research before placing an order. We do not normally give refunds if you simply change your mind or make the wrong
decision. All refund payments shall incur a 15% cancellation fee. Please retain your receipt
as proof of purchase. You could choose between a repair, exchange or your money back where goods are faulty, wrongly
described, different from the sample shown to you or do not perform as intended. This does not include changes to profit earnings from mining hardware due to factors beyond the control of Bitgear. Deposit payments on pre-order items are non-refundable unless for any reason we fail to deliver the order. Pre-orders cannot be modified or exchanged after any payment (deposit or full payment) has been received. Cancelling a pre-order after paying a deposit payment will forfeit the deposit payment. Your order may be prepared for shipment before you obtain the trace number and whether your order cancel request is accepted is subject to our confirmation. In the event there are different provisions on the webpage(s) of certain product(s) (“Special Provisions”), the Special Provisions shall prevail.
4. REFUND CREDIT
The refund will be executed within five (5) weeks of the day we confirm your cancellation of order. Once your credit is prepared, we will ask you for the details of your refund address or account. All refunds are issued by the method of payment used by you in order to pay for the product.
Once your return is processed we will send you a confirmation email.
5. DEFECTIVE PRODUCT AND REPAIRS DUE TO PRODUCT ERROR
If your item is defective due to product error (excluding defects under Warranty Limitations) within the warranty period, you may return it for a repair at your own expense under the terms of the warranty, but without undue delay upon discovery of the product's defect. A repaired product order will be shipped when the original item is received and processed at our service processing facility. You shall bear the return shipping fees on your own.
6. WARRANTY PERIOD
We warrant the product, its components and labor to be free from defects in material and workmanship under regular uses defined in user manuals and this Warranty during the warranty period. The warranty period of certain product is specified on the page of that product and commences on the date of original purchase.
We further warrant the replaced product and/or its parts or components to be free from defects in material and workmanship for a period of thirty (30) days from the date of replacement, or the remainder of the warranty period, whichever is greater.
This warranty is non-transferable and is enforceable only by the original purchaser. Any product that has not been purchased as new from Us or our authorized vendor and/or its associates is expressly excluded from this warranty. This warranty does not apply to products that are obtained as a result of the purchase of a product not sold by Us.
We shall not be responsible for any incidental or consequential damages incurred and/or occurred in connection with the product or its purchase. Our responsibility is limited solely to the product itself. We assume no responsibility for any loss or costs due to third party's or customer's loss of profit, or any other indirect cost or losses however incurred. We reserve the right to make changes or improvements in design, firmware or manufacturing without assuming any obligation to change or improve products previously manufactured and/or sold.
8. WARRANTY LIMITATIONS
We offer no warranty for pre-installed software, its quality, performance, functionality, or compatibility for a particular purpose. We do not warrant that the functions contained in the software will meet specific requirements or that the operation of the software will be uninterrupted or error-free. The product is sold “as is”.
To the extent permitted by applicable law, this warranty does not apply to:
normal wear and tear;
damage resulting from accident, abuse, misuse, neglect, improper handling or improper installation;
damage or loss of the product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, extreme temperatures, shipping, or abnormal working conditions;
damage or loss of the product caused by acts of nature including, but not limited to, floods, storms, fires, and earthquakes;
damage caused by operator error, or non-compliance with instructions as set out in accompanying documentation;
changes in mining performance or profit earnings from mining hardware;
alterations by persons other than Us, associated partners or authorized service facilities;
products, on which the original software has been replaced or modified by persons other than Us, associated partners or authorized service facilities;
damage or loss of data due to interoperability with current and/or future versions of operating system, software and/or hardware;
damage or loss of data caused by improper usage and behavior which is not recommended and/or permitted in the product documentation;
failure of the product caused by usage of the products not supplied by Us;
hash boards or chips are burnt.
This warranty gives you specific legal rights. You may also have other rights granted under law which vary from country to country. Some jurisdictions do not allow the exclusion or limitation of warranties or incidental or consequential damages, so some of the above limitations or exclusions may not apply to you.
9. WARRANTY SERVICE
During the warranty period, we will undertake to repair, or based on our sole discretion, to replace a defective product by an identical or similar (e.g. newer) version of the product, unless the defect was the result of Warranty limitations. The repair of the product is free of charge for the parts, components and labor necessary in order to perform the repair and restore the product's proper operating condition, provided the unit is returned otherwise undamaged and shipping prepaid, including insurance, to our service processing facility.
The costs incurred in connection with the returning of the product, part, or component to our service processing facility shall be carried by the product owner. If the product, part, or component is returned uninsured, you assume all risks of loss or damage during shipment.